Faulty Product Accident Claims

It's likely you're going to feel a bit cheated if you buy a product that doesn't work. Worse still, though, are those times when something injures you because it's not working correctly. If you've been hurt because of a faulty product and you want to make a claim, you can.


Fill in our simple form and get a call back at a time to suit you.
Alternatively our team are on hand 24/7 to discuss your case.
You can call them on:
0800 567 7866

According to Electrical Safety First, 13 fires a day are caused by faulty and recalled electrical goods. In extreme cases, some faulty items can cause injury, illness or leave the buyer scarred for life.

Claiming for compensation may seem like a daunting prospect, but First4Lawyers can help you seek compensation and help to ensure no one else suffers due to a faulty product.

What is a faulty product injury?

It's where someone is hurt from using a product they have bought or used, which isn’t working properly and causes physical damage as a result.

Examples might be:

  • Electrical shocks from faulty electronics
  • Rashes or cuts from fabrics such as the ‘toxic sofa rash’
  • Faulty prosthetics and hip replacements that break easily
  • Rashes, burns or other irritations from faulty cosmetics
  • Allergic reactions or poisoning from foodstuffs or medicine

Who can I claim against?

In these types of situations we would be helping you to make a claim against the manufacturer. That might seem daunting, especially if they're a big company, but that's why you need an equally big player like First4Lawyers in your corner. Whoever made the item is wholly responsible for ensuring it's safe to use, as well as telling you of any risks involved in using it.

More about making a claim

How much can I claim?

A minor hand injury caused by a defective product could mean you're awarded between £800 and £3,810. At the other end of the scale, if you’ve suffered severe hip or pelvis damage you may be entitled to between £34,340 and £114,810 in compensation.

You can visit our Compensation Calculator to get a better idea of the sort of amount you might be due.

How long do I have to make a claim?

It’s advisable to contact us about a claim as soon as you can, so the details are still fresh in your mind. We'll need to know where and when you bought the item and how exactly the incident happened. Usually you have three years to claim, from the date of the incident.

I’ve suffered a faulty product injury. What should I do?

You can give us a call using the number at the top of the screen, or request a callback at a time you choose. Or just complete our online claim form and one of our specialist advisors will be in touch shortly. They'll be able to establish whether you have a case and talk you through our No Win No Fee service.

Only pay a fee if you receive compensation

Where we offer No Win No Fee services typically customers pay 25%* of the amount recovered by our solicitors, although this will be subject to your individual circumstances and the actual fee may be less than this. Success fees are common practice and they were introduced when the law changed in April 2013.

First4Lawyers are an award-winning claims management company with a track record of delivering service that our clients love.

*Excluding Road Traffic Accident related claims where the accident happened on or after 31st May 2021. Here customers you will typically pay 30% + VAT due to changes introduced through Civil Liability Act 2018.


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