Care Home Negligence Claims

If you or a loved one has been hurt or injured while under the protection of a care home, you could have a medical negligence claim against the care provider.


Fill in our simple form and get a call back at a time to suit you.
Alternatively our team are on hand 24/7 to discuss your case.
You can call them on:
0800 567 7866

What is care home negligence?

Care home negligence is where someone who lives in a care home is subjected to poor treatment. Hearing that someone has been mistreated in a place where they should be safe is never easy to handle, but our solicitors are specially trained to deal with your case as sensitively as possible.

There are many examples of care home negligence, with some of the most common being:

  • Misdiagnosis
    Wrongly identifying medical issues; or not identifying them at all.
  • Medication
    Care home residents could be given the wrong medication, which may result in new illnesses developing.
  • Abuse from staff
    This could include not being able to visit a patient, changes in their behaviour and unexplained cuts and bruises.
  • Mental health problems
    Often through substandard care, issues such as anxiety, depression and a feeling of being withdrawn can develop.
  • Failure to provide food and water
    A lack of nutrition and hydration is a prime example of care home negligence; it’s needed to help stave off illness.

How can I tell if a relative has been abused?

No one likes to think that a relative has been abused while supposedly in care. But it's important to look out for the tell-tale signs of abuse, which include:

  • unexplained bruises, cuts, burns or other abrasions to the skin
  • bed sores
  • hesitation from staff to let you visit or refusing to leave you alone with your relative
  • the patient being over-medicated

If you suspect that your relative may have been abused, it's important that you contact First4Lawyers as soon as you can. Our specially trained solicitors have the necessary experience to be able to handle your case with utmost sensitivity.

Who could be at fault?

In almost all cases of care home negligence, the care home owners are at fault for negligence. They are responsible for ensuring that all residents are looked after with dignity and get all the medical attention they need. Individual members of staff found to be abusing patients can also be claimed against.

A relative has been a victim of care home negligence. What should I do?

You should consider contacting us to see how we can help. You can start your claim online, or call us using the number at the top of  the screen. Alternatively just select 'Request a callback', and we'll call you at your chosen time. We will discuss your situation and, if you have a claim, we will explain our No Win No Fee service.

Only pay a fee if you receive compensation

Where we offer No Win No Fee services typically customers pay 25%* of the amount recovered by our solicitors, although this will be subject to your individual circumstances and the actual fee may be less than this. Success fees are common practice and they were introduced when the law changed in April 2013.

First4Lawyers are an award-winning claims management company with a track record of delivering service that our clients love.

*Excluding Road Traffic Accident related claims where the accident happened on or after 31st May 2021. Here customers you will typically pay 30% + VAT due to changes introduced through Civil Liability Act 2018.



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