About Us
An outstanding opportunity to join a new law firm. Specialising in personal injury, First4InjuryClaims is a completely new business brought to you by the team behind First4Lawyers, the UK’s leading legal marketing collective.
Using our extensive knowledge and experience of the legal sector, we want to find the very best individuals seeking an exciting and rewarding career in the law to join us as we start our journey of building another successful business within the First4Lawyers Group.
With our proven multi award-winning record, we are keen to attract those who strive to be the best in class, sharing our customer-focused values and the very highest professional ethics and beliefs.
This is a chance to form part of a fresh new team who will have the opportunity to create a new legal brand with a reputation for excellence.
How to Apply
If you think you fit the bill and you’re interested in working with us then please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at [email protected]
The Role
Reporting Line
Reporting to the Operations Manager.
Salary
Attractive basic salary (depending on experience).
Job Location
First4InjuryClaims, Permanent House, 1 Dundas Street, Huddersfield, West Yorkshire HD1 2HE. Located in Huddersfield town centre, we are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Sheffield, Bradford, Dewsbury, Halifax and Manchester.
Job Type
Full Time. Permanent.
About the Role
The Senior Legal Practitioner will be responsible for the handling of a caseload of predominantly Out of Portal Multi Track, complex MOJ Portal and Fast Track claims.
They will also be responsible for the direct supervision of the work undertaken by the Out of Portal team on a day-to-day basis along with managing the team members including 1-2-1, their caseloads, tasks and outstanding diaries along with monitoring the team’s performance acting as a referral point for enquiries.
In addition, they will support with the supervision of Portal claims by reviewing key milestones of the claim and providing the managerial oversight.
The Senior Legal Practitioner will work with the Head of Legal Practice to ensure that all supervisory, risk management and SRA Code of Conduct requirements are achieved whilst providing industry leading standards of customer care. The Senior Legal Practitioner will also work with the Operations Manager looking for ways to improve operating systems, processes and best practices.
Responsibilities
- Deal with a mixed caseload of Out of Portal multi track, Out of Portal fast track and complex portal claims from inception to settlement. Able to competently handle a caseload of complex, Fast Track and Multi Track claims
- Direct and supervise all key case management actions and milestones
- Monitor performance to ensure that all agreed targets/KPIs are met
- Review and monitor MI, identifying and resolving performance issues
- Review and approve key claim activities of the Out of Portal team from inception through to a conclusion
- Support with the supervision of Portal claims by reviewing key milestones of the claim and providing the supervisory oversight
- Conduct monthly 1-2-1s with all members of the team creating performance improvement plans where required. Complete end of year appraisal reviews
- Provide technical guidance and deal with all technical referrals from the Team
- Undertake case clinics to problem solve and progress outstanding issues on claims
- Work with the Head of Legal Practice to ensure that all compliance and risk management policies are achieved
- Work in conjunction with the Operations Manager to improve systems, processes and best practice
- Provide feedback and embed best practice initiatives
- Have a high level of quality and attention to detail
- Have a clear understanding of the processing of low value volume RTA cases, pre and post Civil Liability Act
- Provide training and mentoring to the Fee Earners and Claims Assistants
- Be able to competently deal with court applications, witness statements, Precedent H, complying with Court directions, instructions to Counsel along with drafting and preparing Court Trial bundles
Candidate Qualifications & Experience
- Qualified solicitor or Fellow of CILEX ideally with a minimum of 3 years PQE
- Experience of working with Eclipse Proclaim Management Software
- Previous experience of working within a fast-paced Personal Injury law firm is essential
- Previous experience and knowledge of the RTA Portal and Protocols
- Experience of dealing with Fast and Multi Track claims
- Previous experience of supervision of technical claims
- The ability to work well under pressure and towards tight deadlines
- Strong organisational skills
- Highly numerate
- Ability to work to a high level of accuracy with an eye for detail
- Good communication and customer service skills
- The ability to communicate professionally at all levels within the firm
- Good time keeper
- A good team player, but also the ability to work on own initiative
- Flexible approach to work
Our Values
Successful candidates will also be able to demonstrate their personal behaviour and approach matches First4InjuryClaims' values as outlined below:
Quality – We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations.
- You will be driven to deliver, go the extra mile and be open to learning and continual self-development.
Professionalism – At First4Injury Claims we do what we say. We are knowledgeable, organised and efficient and work hard to ensure we go the extra mile for our clients.
- You will be proactive and do what you say. You will be a role model and able to ‘grasp the nettle’.
Respect – We value and support our client and our colleagues and treat everyone with dignity and respect.
- You will listen to others and value diversity.
Integrity – We work with the utmost integrity and accountability. Our stated values are reflected in our day to day behaviours. We set the standards in the industry and we do not cold call.
- You will be open and honest, approachable, fair and reasonable.
Client focus – We put the client first. We are passionate about what we do. We are committed to learning about our clients and their businesses so that we can add real value
- You will value our clients and be able to build effective partnerships.
Teamwork – At First4Injury Claims we work as one team to deliver excellent results.
- You will be collaborative in your approach, share ideas and help colleagues to achieve targets and goals.
Package & Benefits
Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives, whether that is looking after their health and wellbeing by offering free health assessments and massages, or giving everyone an extra day off in the year to enjoy their birthday.
Our benefit package includes:
- Private healthcare (after successful completion of probationary period)
- Access to interest free travel loans
- Workplace pension scheme
- Perkbox exclusive discount scheme (after successful completion of probationary period)
- Annual leave commences at 22 days plus bank holidays per annum
- Loyalty reward with additional leave for length of service – up to a maximum of 25 days per annum
- Birthday leave – an extra paid day off on your birthday each year
- Staff social club with regular events throughout the year
What Happens Next?
If you’re interested in working with us and want to develop your career in an exciting and rewarding environment, please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at [email protected]
Please note: Due to the volume of applications we receive, if you haven’t heard from us within four weeks, you should assume that you have not been successful on this occasion.
First4InjuryClaims is an equal opportunities employer and treats applications solely on merit.
