RTA Claims Assistant - First4InjuryClaims

We are looking for a Claims Assistant to be the first point of contact for prospective customers as they look to begin their personal injury claim.


RTA Claims Assistant - First4InjuryClaims

Starting Salary

Attractive Basic Salary (Depending on Experience)


Full Time



About Us

An outstanding opportunity to join a new law firm. Specialising in personal injury, First4InjuryClaims is a completely new business brought to you by the team behind First4Lawyers, the UK’s leading legal marketing collective.

Using our extensive knowledge and experience of the legal sector, we want to find the very best individuals seeking an exciting and rewarding career in the law to join us as we start our journey of building another successful business within the First4Lawyers Group.

With our proven multi award-winning record, we are keen to attract those who strive to be the best in class, sharing our customer-focused values and the very highest professional ethics and beliefs.

This is a chance to form part of a fresh new team who will have the opportunity to create a new legal brand with a reputation for excellence.

How to Apply

If you think you fit the bill and you’re interested in working with us then please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at [email protected]

The Role

Reporting Line

Reporting to the Personal Injury Team Leader


Attractive basic salary (depending on experience)

Job Location

First4InjuryClaims, Permanent House, 1 Dundas Street, Huddersfield, West Yorkshire HD1 2HE. Located in Huddersfield town centre, we are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Sheffield, Bradford, Dewsbury, Halifax and Manchester.

Job Type

Full Time. Permanent.

About the Role

The Claims Assistant role is phone-based and you will be the first point of contact for prospective customers as they look to begin their personal injury claim.

You will provide an empathetic ear while taking key details of the claim from the customer, assessing its prospects of success. If the claim has prospects, you will submit the details of the claim to the insurers, getting the claim started on the right footing.


  • Receive inbound claim enquiries via telephone
  • Handle inbound and outbound customer calls
  • Accurately obtain and update the case management system with all relevant customer and claim detail
  • Assess the potential success of the claim
  • Effectively identify the most appropriate protocol to begin the claim
  • To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
  • Pro-actively communicating with our customer’s to assist them in beginning their claim
  • Assist the Fee Earner’s with tasks as required

Candidate Qualifications & Experience

  • Minimum of 5 GCSE’s – Maths and English are essential
  • Experience of working within a fast paced customer centric environment is desirable
  • Experience and knowledge of personal injury claims is desirable
  • Experience and knowledge of handling customer telephone calls is essential

Our Values

Successful candidates will also be able to demonstrate their personal behaviour and approach matches First4InjuryClaims' values as outlined below:

Quality – We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations.

  • You will be driven to deliver, go the extra mile and be open to learning and continual self-development.

Professionalism – At First4Injury Claims we do what we say. We are knowledgeable, organised and efficient and work hard to ensure we go the extra mile for our clients.

  • You will be proactive and do what you say. You will be a role model and able to ‘grasp the nettle’.

Respect – We value and support our client and our colleagues and treat everyone with dignity and respect.

  • You will listen to others and value diversity.

Integrity – We work with the utmost integrity and accountability. Our stated values are reflected in our day to day behaviours.  We set the standards in the industry and we do not cold call.

  • You will be open and honest, approachable, fair and reasonable.

Client focus – We put the client first. We are passionate about what we do. We are committed to learning about our clients and their businesses so that we can add real value

  • You will value our clients and be able to build effective partnerships.

Teamwork – At First4Injury Claims we work as one team to deliver excellent results.

  • You will be collaborative in your approach, share ideas and help colleagues to achieve targets and goals.

Package & Benefits

Our aim is to establish and maintain an employee benefit program that makes a difference to each of our employees' day-to-day lives, whether that is looking after their health and wellbeing by offering free health assessments and massages, or giving everyone an extra day off in the year to enjoy their birthday.

Our benefit package includes: -

  • Competitive starting salary
  • Private healthcare (after successful completion of probationary period)
  • Access to interest free travel loans
  • Workplace pension scheme
  • Perkbox exclusive discount scheme (after successful completion of probationary period)
  • Annual leave commences at 22 days plus 8 bank holidays per annum
  • Loyalty reward with additional leave for length of service – up to a maximum of 25 days per annum
  • Birthday leave – an extra paid day off on your birthday each year
  • Staff social club with regular events throughout the year

What Happens Next?

If you’re interested in working with us and want to develop your career in an exciting and rewarding environment, please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at [email protected]

Please note: Due to the volume of applications we receive, if you haven’t heard from us within four weeks, you should assume that you have not been successful on this occasion.

First4InjuryClaims is an equal opportunities employer and treats applications solely on merit


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