Claims Advisor - First4Lawyers

We are seeking to expand our claims team to continue our record of success and growth. Successful applicants will work as members of a supportive team and will manage new client claims.


Claims Advisor - First4Lawyers

Starting Salary

Attractive Basic Salary (Depending on Experience)





Why Join Us?

We have a fantastic team of claims advisors who are at the forefront of what we do. They provide an amazing customer experience from the start of their journey through to putting them in touch with our solicitors who advise on everything from personal injury and medical negligence through to employment issues, conveyancing and contentious civil disputes.

We understand that our people are our business, making a difference to our customers every day. We are committed to developing the team to maintain our outstanding levels of service. Like our customers, each of our people brings their own unique personality. You can expect an outgoing yet professional atmosphere which will enable you to bond quickly with your new work family. We pride ourselves on our friendly and personal approach. Operating ethically at all times, we never cold-call or solicit clients, preferring to promote the First4Lawyers brand through our various multimedia marketing campaigns.

Operating from modern, attractive offices in central Huddersfield, we offer first-class working conditions in a friendly, engaging and team-focused environment.

How to Apply

If you think you fit the bill and you’re interested in working with us then please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at [email protected]

The Role

Reporting Line:

Reporting to the Assistant Head of Claims.


Attractive basic salary (depending on experience) plus uncapped monthly performance-related bonus.


Full-time - operating on a 5-week rotating shift pattern, the role is based on an average of 35 hours per week. Core operating hours will consist of a 5 x 7.5 hour working day with shift patterns varying for different start and finish times between the hours of 8am and 6.30pm Monday to Friday. Non-core operating hours will consist of 4 x 6 hour working day with shift patterns varying for different start and finish times between the hours of 8am and 8pm between Monday to Friday plus 1 x 7.5 working day on either a Saturday or a Sunday.

The working pattern will involve a hybrid working arrangement and the potential for up to 2 days per week to be worked remotely. All non-core operating hours shifts will be worked remotely.


First4Lawyers Group is located in Huddersfield town centre: Permanent House, 1 Dundas Street, Huddersfield, HD1 2HE.

We are conveniently located close to the motorway network and within walking distance of the railway station meaning we are within easy commuting distance of Leeds, Wakefield, Sheffield, Bradford, Dewsbury, Halifax and Manchester.

About Us

First4Lawyers Group comprises two core divisions: First4Lawyers and First4InjuryClaims, both of which are committed to helping customers deal with any legal issues they may have.

Launched in 2008, First4Lawyers has grown to become the UK’s largest multi-award winning, independent legal marketing collective for law firms. As the most seen legal brand, we represent some of the UK’s leading legal firms including many Legal 500 firms and Chambers & Partners.

We have a clear vision to be the UK’s number one legal services provider, achievable with our friendly customer centric approach that is driven by our fantastic team and their dedication reflected in our 5-Star Excellent rating on Trustpilot.

About the Role

Since launching in 2008, we have grown from strength to strength and we are looking to expand our claims team to continue our record of success and growth. Successful applicants will work as members of a supportive team and will be our first response claim and enquiry handlers.

The role is purely phone-based so we are looking for people who are natural communicators, with a warm and friendly manner that enables them to build relationships easily and quickly. As a Claims Advisor, it is rewarding and fulfilling to know you are part of a person’s claim journey, helping that person find the legal solution they need.

The role involves:

  1. Responding to a consistently high volume of incoming enquiries that will be processed over the phone
  2. Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
  3. Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors
  4. Building effective relationships with clients by having a natural and genuine yet professional conversation with them
  5. Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon
  6. Enhancing the customer experience with First4lawyers by providing a personal non-scripted and helpful service.
  7. Tailoring each call to the client’s needs, understanding no two calls are the same and making the process as easy and stress-free as possible
  8. Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
  9. Being able to listen carefully and communicate clearly whilst simultaneously accurately recording information onto our computer system
  10. Confidently responding to any questions or concerns a client has in a calming and reassuring way
  11. Guiding clients through the process from start to finish, and finding the right legal solution for them
  12. In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Regulations
  13. Use of computerised system to accurately record claims from being received to the transfer to solicitors
  14. Selling the benefits to clients about using First4Lawyers service
  15. Providing accurate work that requires only minimal checks

Who Should Apply?

We want to hear from you if you share our passion for delivering excellent customer service and feel you have the right attitude, skills and commitment to join our award-winning team.

Previous experience gained in the legal sector is preferred but not essential. A desire to meet and exceed targets and our exacting service standards are, however, a pre-requisite.

About the Successful Candidate

Successful candidates must demonstrate a record of achievement against the following criteria:


  • A commitment to delivering excellent customer service
  • Ability to engage with customers and colleagues
  • Excellent listening and verbal communication skills
  • Ability to remain calm and objective under pressure
  • Ability to build rapport and empathise with clients
  • Be self-motivated, confident and proactive
  • Ability to work collaboratively with others
  • Ability to organise and prioritise work
  • Ability to manage time effectively
  • Display an attention to detail to be able to carefully and quickly analyse information
  • Be professional and friendly at all times
  • Ability to talk on the phone whilst simultaneously recording information on a case management system
  • Ability to solve problems and use own initiative


  • Excellent typing skills


  • Minimum of 5 GCSE’s (A to C Grade) which should include Mathematics and English


  • Law degree, postgraduate Diploma in Legal Practice or an equivalent qualification


  • Experience of assessing or handling personal injury claims within a claim’s management/legal services environment
  • Experience of working in a target-driven and client-focused environment


The individual must display the personal behaviours and approach that align with First4Lawyers’ values as outlined below:

We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations.

  • You will be driven to deliver, go the extra mile and be open to learning and continual self-development.

At First4Lawyers we do what we say. We are knowledgeable, organised and efficient and we work hard to ensure we get the right result for our clients.

  • You will be proactive and do what you say. You will be a role model and able to ‘grasp the nettle’.

We value and support our clients and our colleagues and treat everyone with dignity and respect.

  • You will listen to others and value diversity.

We work with the utmost integrity and accountability. Our stated values are reflected in our day-to-day behaviours. We set the standard in the industry and we do not cold-call.

  • You will be open and honest, approachable, fair and reasonable.

Client focus
We put the client first. We are passionate about what we do. We are committed to learning about our clients and their needs so that we can add real value.

  • You will value our clients and be able to build effective relationships.

At First4Lawyers, we work as one team to deliver excellent results.

  • You will be collaborative in your approach, sharing ideas and helping colleagues to achieve targets and goals.

Package and Benefits:

  • Competitive basic salary plus performance related bonus scheme (bonus paid monthly subject to achieving pre-agreed targets)
  • Private healthcare (after successful completion of probationary period)
  • Access to interest free travel loans
  • Workplace pension scheme
  • Perkbox exclusive discount scheme
  • Annual leave commences at 22 days plus bank holidays per annum
  • Loyalty reward with additional leave for length of service – up to a maximum of 25 days per annum
  • Birthday leave – an extra paid day off on your birthday each year
  • Staff social club with regular events throughout the year

What Happens Next?

If you’re interested in working with us and want to develop your career in an exciting and rewarding environment, please apply by emailing a covering letter and CV, detailing what you will bring to this role to: Head of Personnel at [email protected]

Please note: Due to the volume of applications we receive, if you haven’t heard from us within four weeks, you should assume that you have not been successful on this occasion.

First4Lawyers is an equal opportunities employer and treats applications solely on merit.

Employee Benefits

  • Additional Holiday - 1 additional holiday day for each continuous 2 complete holiday years’ service (up to a maximum of 25 days per annum);

  • A workplace pension scheme -

  • Eye Tests - Free eye tests and contribution to frames and lenses

  • Perkbox -

  • Private Healthcare -

  • Free health check assessments and massage sessions -

Staff testimonials


    Claims Advisor - “My role is constantly on the go – talking customers through their circumstances and assessing their suitability to claim. It requires a combination of listening skills, patience and empathy, as well as the ability to explain things in plain English without the legal jargon."

    Lydia Hesling, Claims Team

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