Whiplash claims

A whiplash injury most commonly affects the neck and back. It can last from a few weeks to years and can be a serious condition.

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What is whiplash?

It's an injury which primarily affects the soft tissues in the neck area. It is caused by the head suddenly being thrown forwards, backwards or sideways, often as a reaction to a road traffic accident. It can also affect the spine, arms and head.

Symptoms can include:

  • Neck pain
  • Stiffness and pain around the neck/spine
  • Headaches
  • Muscle spasms
  • Tenderness around the neck, shoulders and top of the spine
  • Difficulty with swallowing
  • Dizziness

Whiplash can also be caused by:

  • A fall or trip that causes a jolt, such as a fall down stairs
  • A blow to the head during a sports activity like boxing or martial arts

Who pays if I make a whiplash claim?

If you suffer whiplash following a road traffic accident, you will be claiming against the driver of the vehicle that caused the accident. In the event that the driver is uninsured, compensation will come from the Motor Insurance Bureau. 

If your accident happened while you were abroad, you can also take a look at our car accidents abroad page.

If your whiplash was caused by a fall, trip or sporting activity then the person who caused it would be claimed against.

How to make a claim

How much whiplash compensation can I claim?

As with all injuries it depends on the severity. Typically where recovery is expected in a matter of weeks, you could get up to £3,810.

How the claim process works


Get in touch

You can contact us 24/7 online or by phone, or use our callback form to request a callback at a time convenient to you


Discuss your situation

One of our friendly, legally trained advisors will get in touch with you. They will assess whether you have a claim and match you with the right solicitor for the case


Manage your claim

Our specialist No Win No Fee* solicitors will then manage the entire claim from start to finish, helping you get the justice and compensation you deserve

How long do I have to make a whiplash claim?

You have up to three years to make a compensation claim, following your accident. It is generally advised that you claim as soon as you can to allow more time for your claim to be processed.  If you were aged under 18 when the injury occurred, you have until your 21st birthday to make a claim.

I’ve been a victim of whiplash. What should I do next?

It’s worth starting a compensation claim as soon as possible. To discuss your claim with us, simply request a callback at the top of this screen, or complete our online claim form.

Get in touch today - we can help with your claim 08005677866

Frequently asked questions

Can I call you for free advice?

Yes, our team of friendly experts are more than happy to help, and will answer any questions you have regarding a claim, even if you’re unsure whether you’re eligible.

Contact us for a free and confidential discussion.

How long will a claim take?

The length of time it will take to make your claim depends on your individual circumstances.

Every case is different, so it’s very difficult to say at the early stages how long the process will be from start to finish.

Once your solicitor has completed their initial investigations into your case, they will be in a better position to advise you on how long the process is likely to take.

To give you a very general idea:

  • For a personal injury claim like minor whiplash, for example, the process could be completed in about six months. But in more complex cases, such as claims involving a trip, slip or fall, it could take over a year to be settled. The process could also be longer if the defendant disputes your claim.

  • Claiming for a work accident could be between six and nine months. But if the injury is more severe, or there are legal complexities, it could take longer.

  • Medical negligence cases tend to take longer as they can be complex with multiple factors and evidence.  A rough estimate would be 18-26 months.

You can contact one of our advisors to discuss your situation.

More about making a claim

How do I know whether I have a claim?

That's what we're here for! 

If you’ve had an accident and you’re not sure if you’re eligible to claim, then call us through the number at the top of the screen and speak to one of our specialist advisors.

We will give you free advice regarding your case and advise you on the potential of your claim, without obligation.

We believe in working honestly and with integrity – we don’t believe in raising expectations and we don’t encourage false claims.

To be eligible to make a compensation claim, there are three key conditions that your case will need to meet:

  • Your accident must have taken place during the last three years. Please note: different rules apply to industrial disease, medical negligence and criminal injury claims, or if you were under 18 when the accident happened.  We will advise accordingly in each of these cases.
  • There must be a person or organisation who is at fault for your accident.
  • Your injuries will have required medical treatment.

If you have any questions, or are unsure if your case meets these requirements, give us a call or complete our online claim form and we'll be in touch shortly.

Is there a time limit to making a claim?

Yes, most personal injury claims have a three year window in which you can claim.

However this can vary.  Each injury and accident page of our website will give you an indication of how long you have to claim, or we would be happy to speak to you and advise your further - just give us a call.  It's free and there's no obligation to continue with anything.

Can I be compensated for losses as well as my injury?

Yes, you may be entitled to compensation for losses other than your personal injury.

A personal injury claim is split into two parts: general damages and special damages.

  • General damages are paid for the pain and suffering and emotional distress from your physical injury.
  • Special damages relate to damaged belongings or financial losses resulting from the injury.


Will I have to attend a medical?

Yes, you’ll need to have a medical examination to make a personal injury claim.

It's to provide proof that your injury was caused by the accident and to allow your solicitors to value your claim.

Can passengers claim compensation?

Yes, if you’re a passenger who has been involved in a collision on the road and suffered injuries through no fault of your own, then you’re entitled to make a claim for compensation.

I was hit by an uninsured driver. Can I claim?

Yes, you can make a claim if you were hit by an uninsured driver.

With the help of our panel of solicitors, you can claim through the Motor Insurance Bureau (MIB).

Backed by every motor insurer in the UK, the MIB is a scheme set up to help compensate victims of accidents caused by uninsured and untraced motorists.

Can I claim if my road accident happened while I was abroad?

Yes, you can claim compensation for road traffic accidents, including where you were travelling as a passenger in a car, coach or taxi.

Making a claim for a personal injury that took place abroad can be a complicated and complex process, largely because of the difference in personal injury law between the UK and foreign countries.

At First4Lawyers, we work with solicitors who are experienced in making claims for accidents that have happened abroad, for people who were either on holiday or travelling on a business trip. Contact us for a no-obligation chat, or read more on our road accidents abroad page.

I've been injured on public transport, can I make a claim?

Yes, you may have a claim against the transport company, as they have a duty of care to ensure your safety, but get in touch with us and we'll discuss it with you free of charge.  You can also read more on our accidents on public transport page.

What should I do after a road accident?

Take the other driver's vehicle registration number, and ask them whether they are insured and who with.

Try to collect as much information as you can about the accident, as well as your losses and injuries.

Keep a record of any police reference numbers you're given and details of your medical appointments - such as when and where you were seen.

Details like these will help us build evidence for any claim for which you are eligible.

How does No Win No Fee* work?

If you win, our solicitors take a percentage of the final compensation up to 25%, and this will be discussed with you before the process begins so that there are no unexpected costs at the end. 

If you lose your case, you do not pay your solicitor any legal fees for the work they've carried out on your behalf.

Are there any catches to No Win No Fee*?

No, there are no 'catches'.  Although there are some exceptions in Scotland and Northern Ireland, No Win No Fee* does what it says on the tin: if you don’t win, you don’t pay the solicitor's legal fees.

When discussing your claim, our advisors will be able to assess whether these exceptions apply to you. We’ll always be transparent, so you can be confident that we won’t land you with any hidden costs.

How likely am I to win a No Win No Fee* case?

It depends on the individual circumstances around your claim.

Our legal advisors, who are trained to the highest standard, will discuss the details of your case with you and assess how likely is it to succeed.

This is always discussed with you in your initial phone call so that your time is not wasted and you know where you stand straight away.

What percentage do solicitors take out of my compensation?

Our solicitors may take up to 25% of any compensation they win for you.

However, they will discuss the exact percentage that will be deducted prior to any work happening.

At this stage you are under no obligation to choose a First4Lawyers solicitor.  More about making a claim


How much compensation will I get?

Pain, suffering and losses are all factors that are taken into consideration when awarding compensation. (Duration - 1:45)

Start a claim enquiry

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