Neck injury claims

Two in every three people will suffer neck problems at some time in their life, according to the National Institute for Health and Care Excellence (NICE). But if your pain and discomfort was caused by an injury or accident, you may be able to claim compensation and make recovery that little bit easier.

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Types of neck injury

The back of your neck includes the cervical spine, which is made up of seven bones called vertebrae, separated by discs.  Muscles and ligaments surround the cervical spine, giving it support.

There are many types of neck injury, ranging from minor and moderate to severe,  including:

  • Whiplash – generally muscle and ligament damage (musculoligamentous) or, more rarely, spinal injury.
  • Cervical sprain, strain and soft tissue damage in the neck
  • Damage to nerves in the neck, also called cervical radiculopathy
  • Broken or dislocated neck - cracked and damaged vertebrae, classed as a serious injury and can cause paralysis.
  • Soft tissue damage and ruptured tendons.
  • Slipped or damaged discs – can be due to heavy lifting, falling objects or pressure on the neck.

Causes can vary greatly, but may include:

Why make a neck injury claim?

Injuries to your neck can be extremely painful, not to mention debilitating and tiring.  You may require ongoing treatment, such as physiotherapy, as part of your rehabilitation.  Pain relief, hospital visits, time off work – it all adds up.  A neck injury settlement amount can help pay for the medical costs and loss of earnings, just making things a little easier while you concentrate on your recovery.

Bear in mind also that, if your injury was a result of an accident at work, your employer has a duty of care to ensure your safety in the workplace.  Making a claim might just improve the working environment, making sure your accident doesn’t happen to anyone else.
More about making a claim

How the claim process works


Get in touch

You can contact us 24/7 online or by phone, or use our callback form to request a callback at a time convenient to you


Discuss your situation

One of our friendly, legally trained advisors will get in touch with you. They will assess whether you have a claim and match you with the right solicitor for the case


Manage your claim

Our specialist No Win No Fee* solicitors will then manage the entire claim from start to finish, helping you get the justice and compensation you deserve

How can First4Lawyers help?

We have experienced advisers who will chat you through the claims process, making sure you’re put in touch with a specialist solicitor, who will be with you every step of the way.  We do all the hard work, so it takes the pressure off you.

The severity of neck injuries can vary greatly, we’ll make sure your injury is correctly assessed and presented to ensure the best outcome for you.

How much compensation will I receive for a neck injury claim?

It will very much depend on your individual injury and circumstances, but generally neck injuries are separated into:

  • Mild – such as soft tissue damage, whiplash and injuries where full recovery is expected. Claim amounts in this category can be up to £6,920.
  • Moderate – some fractures and dislocation, or injuries that can worsen an existing condition, or cause prolonged symptoms. Awards can go up to £33,750.
  • Severe – often classed as serious injury, with lasting damage, loss of movement, disability or paralysis can see figures of up to £130,060.
    Neck injury leading to paralysis of the lower part of your body (paraplegia) and paralysis from the neck down (quadriplegia) can lead to claim settlements between £192,000 and £354,000.

Claims take into considerations factors like:

  • The severity of your injury
  • Pain and suffering endured
  • Costs of medical treatment and any ongoing care requirements
  • Loss of income due to time off work
  • Whether it has affected your ability to do your job
  • Whether your mobility is permanently affected – and the impact it will have on your lifestyle
  • Any changes you may need to make to your home, as a result of your injury.

Are there time limits for making neck injury claims?

The normal time limit for making a neck injury claim is three years from the date of the. But there are a few exceptions to this rule. If the person injured is mentally incapable of making their own decisions, there is no time limit for claiming. If the claimant is a child, the three-year period doesn’t start until their 18th birthday.

Our advisers will be able to take you through the options, based on your individual circumstances so just call us for a free initial chat, or request a callback at the top of the screen.

I think I have a claim, what do I do next?

If you’d like to find out whether you have a neck injury claim, just get in touch using our online claim form. Or get us to call you at a convenient time, using the ‘Request a callback’ option at the top of the screen. There is no obligation to take it any further, and our phone consultation is totally free. We will listen to your case and talk you through your options and our No Win No Fee* service.

Get in touch today - we can help with your claim 08005677866

Frequently asked questions

Can I call you for free advice?

Yes, our team of friendly experts are more than happy to help, and will answer any questions you have regarding a claim, even if you’re unsure whether you’re eligible.

Contact us for a free and confidential discussion.

How long will a claim take?

The length of time it will take to make your claim depends on your individual circumstances.

Every case is different, so it’s very difficult to say at the early stages how long the process will be from start to finish.

Once your solicitor has completed their initial investigations into your case, they will be in a better position to advise you on how long the process is likely to take.

To give you a very general idea:

  • For a personal injury claim like minor whiplash, for example, the process could be completed in about six months. But in more complex cases, such as claims involving a trip, slip or fall, it could take over a year to be settled. The process could also be longer if the defendant disputes your claim.

  • Claiming for a work accident could be between six and nine months. But if the injury is more severe, or there are legal complexities, it could take longer.

  • Medical negligence cases tend to take longer as they can be complex with multiple factors and evidence.  A rough estimate would be 18-26 months.

You can contact one of our advisors to discuss your situation.

More about making a claim

Can I make a claim online?

Yes, you can either start your claim online, or by calling us using the number at the top of the screen.

If you want to start your claim now, simply enter a few details into our online claim form, and one of our legal advisors will call you back to discuss your claim in more detail.

When completing the form, you’ll need to describe the type of accident you’ve been involved in, for example: road traffic accident, slip, trip or fall, medical negligence etc. (you can select the appropriate option from a drop down menu).

You should also write a brief description of your accident, including details on what happened and when, if you were injured in the accident and what your injuries were. This helps us to understand the nature of your accident, so that one of our experts will be able to advise you on your next steps.

We’ll also need a few contact details, including your full name, telephone number as well as an alternative telephone number (in case we’re unable to reach you). You can also include your email address, if you’d prefer us to email you with further details.

Let us know what time it’s best for us to call you back - we understand that it’s not always convenient for you to talk, so we'll call at that pre-arranged time, when you'll be expecting us.

Making a claim online will help to save you time and will ensure that you receive a phone call back from us as soon as possible. During the call, we will ask you a few questions about your accident and advise you if you’re eligible to make a claim, and if so, what you can do next.

Start your claim online now

How do I know whether I have a claim?

That's what we're here for! 

If you’ve had an accident and you’re not sure if you’re eligible to claim, then call us through the number at the top of the screen and speak to one of our specialist advisors.

We will give you free advice regarding your case and advise you on the potential of your claim, without obligation.

We believe in working honestly and with integrity – we don’t believe in raising expectations and we don’t encourage false claims.

To be eligible to make a compensation claim, there are three key conditions that your case will need to meet:

  • Your accident must have taken place during the last three years. Please note: different rules apply to industrial disease, medical negligence and criminal injury claims, or if you were under 18 when the accident happened.  We will advise accordingly in each of these cases.
  • There must be a person or organisation who is at fault for your accident.
  • Your injuries will have required medical treatment.

If you have any questions, or are unsure if your case meets these requirements, give us a call or complete our online claim form and we'll be in touch shortly.

Will I have to attend a medical?

Yes, you’ll need to have a medical examination to make a personal injury claim.

It's to provide proof that your injury was caused by the accident and to allow your solicitors to value your claim.

Can I be compensated for losses as well as my injury?

Yes, you may be entitled to compensation for losses other than your personal injury.

A personal injury claim is split into two parts: general damages and special damages.

  • General damages are paid for the pain and suffering and emotional distress from your physical injury.
  • Special damages relate to damaged belongings or financial losses resulting from the injury.


How does No Win No Fee* work?

If you win, our solicitors take a percentage of the final compensation up to 25%, and this will be discussed with you before the process begins so that there are no unexpected costs at the end. 

If you lose your case, you do not pay your solicitor any legal fees for the work they've carried out on your behalf.

How likely am I to win a No Win No Fee* case?

It depends on the individual circumstances around your claim.

Our legal advisors, who are trained to the highest standard, will discuss the details of your case with you and assess how likely is it to succeed.

This is always discussed with you in your initial phone call so that your time is not wasted and you know where you stand straight away.

I've been injured. Can I make a No Win No Fee* claim?

Yes, if the accident was not your fault, you may have a No Win No Fee* claim.

By discussing your accident with one of our trained legal advisors we can assess whether you have a claim.  We will then be able to find a specialist solicitor to suit your needs.

Get in touch with us to find out more.

Can I claim on behalf of someone else?

Yes, if you are a parent, guardian or close family member you can claim on behalf of someone else.

They must be either under 18 years old, or considered a 'protected party' who is mentally incapable of making their own decision. More about making a claim

What percentage do solicitors take out of my compensation?

Our solicitors may take up to 25% of any compensation they win for you.

However, they will discuss the exact percentage that will be deducted prior to any work happening.

At this stage you are under no obligation to choose a First4Lawyers solicitor.  More about making a claim

Who pays the other side's costs?

As part of a conditional - No Win No Fee* arrangement, any costs are covered by either arranging an insurance policy, or by using any existing legal expenses cover you may have.

The solicitor will discuss any need for, and the suitability of, any insurance with you.  

Can I claim if I've been injured by a physical assault?

Yes. If you’ve been injured in a violent crime you have every right to make a claim for compensation, even if the attacker is unknown or found not guilty.

This is done through the government-backed Criminal Injuries Compensation Authority (CICA). Incidents resulting in your injury will need to have been reported to the police and meet certain criteria set out by the CICA.

We can guide you through this process and explain the criteria set out by the CICA, so you can feel better prepared before you contact them.

Can I claim if my accident happened while I was abroad?

Yes, you can still claim if you had an accident while abroad.  But it can be more complex due to varying laws in other countries.

Accidents abroad are very common and can happen to anyone. Some of the most common accidents can include things such as suffering food poisoning from the hotel restaurant, slipping on a wet floor in a hotel or tripping over on a poorly-maintained footpath.

Other scenarios you may be able to claim compensation for include: sport-related accidents from using damaged, faulty or poorly-maintained equipment, sustaining an injury during an arranged excursion and road traffic accidents (including accidents when travelling as a passenger in a car, coach or taxi).

Those who booked their trip with a travel agent or as part of a package holiday are more likely to be able to claim against the travel company once returning to the UK, as opposed to the services used abroad (such as a hotel or restaurant).

At First4Lawyers, we work with solicitors who are experienced in making claims for accidents that have happened abroad, for people who were either on holiday or travelling on a business trip. Contact us for a no-obligation chat.


What can you claim for?

A claim assesses how your work, life and well-being has been affected by your accident or injury. (Duration - 1:45)

Start a claim enquiry

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