What to do if your fillers or Botox treatment goes wrong

Dermal fillers, Botox, lip fillers and anti-ageing treatments are increasingly popular with both women and men these days, but they can go wrong.

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Dermal fillers, Botox, lip fillers and anti-ageing treatments are increasingly popular with both women and men these days, but what are your rights if your dermal fillers have gone wrong, or you’ve had a bad Botox experience?

A lot of these cosmetic procedures are woefully under-regulated so it’s important to choose carefully. Stories are all too common of botched cosmetic treatments, causing bruising, scarring and damage to facial features. Allergic reactions and muscle paralysis have also been reported in some cases.

What are dermal fillers and Botox?

Dermal fillers and Botox are used to get rid of, or lessen, wrinkles and lines.

Fillers involve injecting a naturally occurring substance called Hyaluronic Acid just under the skin, to plump it up, giving it a more youthful appearance.

Botox – or Botulinum toxin to give its full name – is a natural protein used to temporarily relax facial muscles that cause lines and wrinkles.

Most procedures are carried out privately – rarely being offered by the NHS for cosmetic purposes.

If you have had a botched cosmetic procedure, you may have a claim for dermal filler negligence if:

  • the filler used has moved to another part of your face
  • excessive swelling, redness and bruising has occurred
  • the injection site has become infected
  • the site has become lumpy
  • you received sub-standard care

Why should I claim Botox or dermal filler compensation?

Your appearance is important to you, and you trust that your treatments are being carried out by qualified professionals. When this isn’t the case, it’s emotionally upsetting. If your aesthetic procedure has caused you harm, then it’s important to bring those responsible to justice. It might also help prevent them doing the same to others.

Compensation can fund corrective treatment, as well as reimburse you for the suffering and any other losses and expenses you have incurred as a result of your injury.

More about making a claim

How much compensation will I receive for a dermal fillers claim?

The amount of compensation for Botox gone wrong, or dermal filler negligence very much depends on your individual circumstances and the injuries caused. To give you an idea though, damages for minor scarring can range from £1,500 to £3,090. Whereas very severe scarring causing disfigurement and psychological trauma can be in the region of £26,120 to £85,340.

Two things are assessed when calculating compensation for personal injury claims:

  1. General damages examine the direct effects of the injury. The pain and suffering endured, as well as loss of amenity are assessed. Loss of amenity can be both physical and psychological.
  2. Special damages are the financial losses, or ‘out of pocket’ expenses, caused by the injury. This might include time off work, loss of earnings and costs of medical treatment.

How the claim process works


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You can contact us 24/7 online or by phone, or use our callback form to request a callback at a time convenient to you


Discuss your situation

One of our friendly, legally trained advisors will get in touch with you. They will assess whether you have a claim and match you with the right solicitor for the case


Manage your claim

Our specialist No Win No Fee* solicitors will then manage the entire claim from start to finish, helping you get the justice and compensation you deserve

How can First4Lawyers help?

We have No Win No Fee* solicitors (not applicable in Scotland or Northern Ireland for medical negligence), who are experienced with claims involving botched cosmetic surgery. They are very used to the process of putting together a legal claim for compensation, and will take the pressure and worry off you.

Is there a time limit for making a claim?

For medical negligence the time limit for making a claim is usually three years from the date of the injury or the ‘date of knowledge’, for example if the effects have taken a while to become apparent.

There are some exceptions to the three-year rule though, but our advisors can chat you through that, once they’ve listened to your individual circumstances.

I think I have a claim, what do I do next?

It’s easy – just get in contact for a free, no-obligation consultation. You can give us a call or request a call back, using the buttons at the top of your screen, or contact us online and we’ll be in touch shortly.


Get in touch today - we can help with your claim 08005677866

Frequently asked questions

How do I make a claim for medical negligence?

All you need to do is contact us.  We will take it from there.

At First4Lawyers, we will always refer your case to solicitors who are experts in dealing with medical negligence claims.

It's then their job to prove you have received sub-standard care, deserving of compensation.  They will work with you throughout the process, keeping you updated as the case progresses to ensure you get the best possible outcome.

Need more answers? Our guide on how to file a medical negligence case explains more about what you need to know.

I've been the victim of medical negligence. What should I do?

If you have suffered as a result of medical negligence, it’s important to act as soon as possible to prevent your illness or injury from getting worse over time.

Additionally, it’s important to be compensated for your injuries and your claim could bring those responsible to justice, preventing similar substandard care from affecting someone else.

If you believe you have been the victim of medical negligence, our experts are on hand to advise you on what to do next:

  • You should seek medical advice from a trustworthy medical practitioner and have your injury or illness assessed to determine if you are receiving the right treatment to recover.
  • Contact a legal expert with a background in medical negligence cases. One of our fully qualified and pre-screened solicitors will assess your case and advise whether or not you have a claim.
  • Identify who is at fault for medical negligence. In the vast majority of cases, healthcare professionals such as GPs, doctors and surgeons are responsible for your health and well-being, so if anything goes wrong under their care, then they are at fault.

Recovering from surgery after an illness or injury can be stressful, and we don’t believe that you should suffer further as a result of ill-advice and poor care. If you believe that you have been the victim of medical negligence, then our experts will give you the advice you need to take your case forward.

Whatever the circumstances, you’re within your rights to know for sure if you can make a compensation claim. We will do our very best to take you through the claiming process, so you can concentrate on making a full recovery.  
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Am I entitled to make a medical negligence claim?

Yes, if you have been let down by a healthcare professional, or have suffered as a result of substandard care, then you could make a claim for medical negligence and be compensated for the poor level of care you have received.

What’s more, by making a claim, you’re bringing those responsible to justice, and could prevent someone else from receiving similarly poor care in the future.

Medical negligence can be defined as:

  • Poor care received in a hospital
  • Misdiagnosis of an illness or injury
  • Substandard operations
  • Being given the wrong prescription medicine

However it happens, medical negligence can be serious and in some cases, even traumatic.

If you’ve received substandard medical care and are unsure if you have a case to make a claim, you can speak to one of our legal experts, who will advise you on whether or not you’re eligible to make a claim for compensation.

Can I claim against a private healthcare company?

Yes, you can make a medical negligence claim against a private healthcare company.

All hospitals or healthcare providers will have a private insurance company to cover claims like this.

See our guide on 'how to complain to a private healthcare company'.

Can I make a No Win No Fee* claim for medical negligence?

Yes, No Win No Fee* arrangements can be agreed for medical negligence cases. When you contact First4Lawyers, we’ll be able to tell you if you are likely to have a case, and can arrange a No Win No Fee* agreement.

If you live in Scotland or Northern Ireland you cannot use No Win No Fee* agreements in medical negligence cases. 

How long does a medical negligence claim take?

Every case is unique so there is no set time limit for the case to be settled.

As an average guideline, standard cases can take between 12 and 18 months to be settled, but this is by no means a definitive timeline.

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What is medical negligence?

If you've received substandard medical care, you may have a claim for medical negligence. (Duration - 1:35)

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