How to make a claim for personal injury, accident or medical negligence

It isn’t difficult to make a claim and it doesn’t have to be stressful. We’ll be there with you to ensure you get the compensation you deserve.

Making a personal injury claim?

A person injury is an injury or illness that you have suffered because of the actions of another person or organisation. If that has happened to you, there may be a case to claim financial compensation from those at fault.

Getting started

There are four easy steps in making a claim:

  1. Get in touch
    - Call us - using the numbers at the top of the screen.
    - Request a callback at a time to suit you
    - Fill in our online claim form
    - Chat with an advisor, using our Live Chat service
  2. Free initial consultation
    Our friendly legal claims advisors will discuss your situation and assess whether you have a claim.
    There is no obligation or cost to find this out.
  3. Solicitor match
    If you choose to proceed with a claim, we will match you with specialist injury lawyers for your case, and tell you about our No Win No Fee* service.
  4. Manage your claim
    Our specialist No Win No Fee* solicitors will look after your entire claim from start to finish, helping you get the compensation you deserve.

We believe in working honestly and with integrity – we don’t believe in raising expectations and we don’t encourage false claims.

What happens during the claim?

Our personal injury solicitors will discuss your injury or accident claim with you in detail, including what you have been through and how you have been affected. They will also want to know about any police reports, accident reports, medical evidence and witnesses you may have.

If they agree that you have a case, they will talk you through the personal injury claim process, including the No Win No Fee* agreement.

Once that’s all done, your solicitor will get in touch with the person/people responsible for your injury or accident to tell them you intend to make a claim.

They must then decide to:

For guidance and examples of personal injury compensation amounts, you can use our compensation calculator to give you an idea of the figures.


The four step claim process

No Win No Fee* service

The No Win No Fee* agreement means you are not taking any financial risk. If your personal injury case is not successful, you do not pay a penny. If you are successful, the agreed percentage is taken from your compensation amount, so there is never anything to pay up front. No Win No Fee* explained

Can I call you for free advice?

Yes, our team of friendly experts are more than happy to help, and will answer any questions you have regarding a claim, even if you’re unsure whether you’re eligible.

Contact us for a free and confidential discussion.

How do I know whether I have a claim?

That's what we're here for! 

If you’ve had an accident and you’re not sure if you’re eligible to claim, then call us through the number at the top of the screen and speak to one of our specialist advisors.

We will give you free advice regarding your case and advise you on the potential of your claim, without obligation.

We believe in working honestly and with integrity – we don’t believe in raising expectations and we don’t encourage false claims.

To be eligible to make a compensation claim, there are three key conditions that your case will need to meet:

  • Your accident must have taken place during the last three years. Please note: different rules apply to industrial disease, medical negligence and criminal injury claims, or if you were under 18 when the accident happened.  We will advise accordingly in each of these cases.
  • There must be a person or organisation who is at fault for your accident.
  • Your injuries will have required medical treatment.

If you have any questions, or are unsure if your case meets these requirements, give us a call or complete our online claim form and we'll be in touch shortly.

Is there a time limit to making a claim?

Yes, most personal injury claims have a three year window in which you can claim.

However this can vary.  Each injury and accident page of our website will give you an indication of how long you have to claim, or we would be happy to speak to you and advise your further - just give us a call.  It's free and there's no obligation to continue with anything.

How long will a claim take?

The length of time it will take to make your claim depends on your individual circumstances.

Every case is different, so it’s very difficult to say at the early stages how long the process will be from start to finish.

Once your solicitor has completed their initial investigations into your case, they will be in a better position to advise you on how long the process is likely to take.

To give you a very general idea:

  • For a personal injury claim like minor whiplash, for example, the process could be completed in about six months. But in more complex cases, such as claims involving a trip, slip or fall, it could take over a year to be settled. The process could also be longer if the defendant disputes your claim.

  • Claiming for a work accident could be between six and nine months. But if the injury is more severe, or there are legal complexities, it could take longer.

  • Medical negligence cases tend to take longer as they can be complex with multiple factors and evidence.  A rough estimate would be 18-26 months.

You can contact one of our advisors to discuss your situation.

More about making a claim

Are you a claims management company?

Yes. First4Lawyers have always offered a claims service to those who seek compensation following an accident or injury as a result of another’s negligent actions. But, since then we have grown significantly and now offer all areas of personal and business legal services.

For accident and injury we offer a No Win No Fee* service.  Our personal law services are fixed fee, with a price guarantee.  Our legal services for business are quoted per case.

Can I make a claim online?

Yes, you can either start your claim online, or by calling us using the number at the top of the screen.

If you want to start your claim now, simply enter a few details into our online claim form, and one of our legal advisors will call you back to discuss your claim in more detail.

When completing the form, you’ll need to describe the type of accident you’ve been involved in, for example: road traffic accident, slip, trip or fall, medical negligence etc. (you can select the appropriate option from a drop down menu).

You should also write a brief description of your accident, including details on what happened and when, if you were injured in the accident and what your injuries were. This helps us to understand the nature of your accident, so that one of our experts will be able to advise you on your next steps.

We’ll also need a few contact details, including your full name, telephone number as well as an alternative telephone number (in case we’re unable to reach you). You can also include your email address, if you’d prefer us to email you with further details.

Let us know what time it’s best for us to call you back - we understand that it’s not always convenient for you to talk, so we'll call at that pre-arranged time, when you'll be expecting us.

Making a claim online will help to save you time and will ensure that you receive a phone call back from us as soon as possible. During the call, we will ask you a few questions about your accident and advise you if you’re eligible to make a claim, and if so, what you can do next.

Start your claim online now

Can I claim against a family member?

Yes, you can. Claiming against relatives may seem unthinkable in any circumstance, but if you have suffered an injury that has prevented you from working or affected your life, you’re entitled to claim compensation.

One example that often arises is road accidents, where a family member was driving and could be held responsible for your injuries.

We understand that making a claim through a family member’s insurance is a difficult position to be in, but with the help of our solicitors, we promise to make the whole process as painless as possible.

If you need to claim through a relative’s insurance to help pay for the costs of your injuries, we will be there to help you throughout the negotiation stage with sensitivity and understanding.

Will I have to attend a medical?

Yes, you’ll need to have a medical examination to make a personal injury claim.

It's to provide proof that your injury was caused by the accident and to allow your solicitors to value your claim.

How do you select your solicitors?

We work with an extensive panel of impartial and fully-qualified solicitors.

At First4Lawyers, we make sure you get the very best help available, which is why we screen all solicitors working with us by checking their credentials and qualifications and ensuring that they are registered with the Solicitors Regulation Authority and that they have a valid SRA number.

We pride ourselves on our Standards of Service, and as such, every solicitor on our panel must abide by our high standards.

It’s important to us to make your claims process as easy and accessible as possible, and we have a large range of solicitors who work with us throughout the country.

Above all else, we make it a priority that the solicitor working on your case has the relevant expertise to make your claim, so you can rest assured that your claim is in safe hands at all times.

Do I get a choice of solicitors?

We have an extensive panel of solicitors who are pre-screened and are experts in working on cases just like yours.

We always match your case with the solicitors who have the most experience in the relevant field.

All of our solicitors must adhere to our strict standards of service and we only work with solicitors who have the best knowledge and expertise to work on cases like yours, which is why we’re confident that if you work with one of our solicitors, you’ll be in the very best hands.

You don’t have to choose a solicitor from our service. You’re free to find a different solicitor to work with, but if you do choose one of the solicitors from our panel, then we can refer your case straight away.

See also our guide on how to choose an injury or accident lawyer 

Can I use my own solicitor?

Yes, you can choose your own solicitor to represent your case for you, even if you call us for advice about starting your claim.

When you get in touch with us, we only recommend fully-qualified solicitors from our pre-screened panel, who have specific experience of cases like yours.

We want you to get the best possible legal help while you’re making your claim, which is why we select the solicitors with the most relevant knowledge and experience for each individual case.

What percentage do solicitors take out of my compensation?

Our solicitors may take up to 25% of any compensation they win for you.

However, they will discuss the exact percentage that will be deducted prior to any work happening.

At this stage you are under no obligation to choose a First4Lawyers solicitor.  More about making a claim

How much compensation am I likely to get?

Depending on the severity of your injuries, you could be entitled to thousands of pounds.  Amounts are assessed on your individual circumstances, including pain, suffering and any effects on your life in the future.

Our expert solicitors work hard to ensure you get the outcome you deserve. 

You can find examples using our compensation calculator - but amounts will vary depending on your individual situation.


What can you claim for?

A claim assesses how your work, life and well-being has been affected by your accident or injury. (Duration - 1:45)

Start a claim enquiry
Get in touch today - we can help with your claim 08005677866

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